RETURN POLICY.

Welcome to the Refund policy page for Fiona DIY Collection. We take the purchasing experience of our customers very seriously and our refund policy is designed to ensure that you feel comfortable and safe during the purchase process.

Refund application

If you are not satisfied with your purchase, you can apply for a refund within 30 days of receiving the item. In order to apply for a refund, please contact us through our customer service email or phone number, our customer service representative will provide you with detailed refund application guidance.

Refund standard

In order to ensure the validity of refund and the rights and interests of customers, we will strictly follow the following standards for refund processing:

Goods returned must be in original packaging condition, unused or damaged.

Returned goods must include original labels, instructions, and all accessories.

Returned items must be sold by Fiona DIY Collection.

All refunds will be processed according to the actual amount paid for the goods, excluding shipping and taxes.

Refund processing

Once you have submitted your request for a refund, we will process your request as soon as possible. After the refund application is approved, we will refund the amount to your original payment method.

We will be in communication with you during the processing of your refund request to ensure that your refund request can be processed and resolved in a timely manner.

Special reminder

Before returning a returned item, we recommend that you speak with our customer service representative to confirm the status of the returned item and how it will be handled. If you return the product without communicating with us, we have the right to refuse your refund request.

Our refund policy is subject to change due to regulatory, regulatory or market conditions. If there is a change to our refund policy, we will update and announce it on our website.

Thank you for your choice of Fiona DIY Collection, we will continue to strive to provide you with the best quality products and services.

Warranty Policy

Thank you for choosing FionaDIY for your DIY resin patches, DIY brads, DIY pens, and DIY phone cases. We are committed to providing you with high-quality products that inspire your creativity and bring joy to your artistic endeavors. In order to ensure your satisfaction and address any concerns you may have regarding warranty coverage, we have developed the following warranty policy.

Warranty Coverage

FionaDIY offers a warranty period of 3 months from the date of purchase for all our products. During this time, we guarantee that our products will be free from defects in materials and workmanship. If you experience any issues with your purchased items within the warranty period, we will gladly repair or replace them at no additional cost to you.

Exclusions

Please note that our warranty does not cover damages or defects caused by:

1. Accidental damage or mishandling: Our warranty does not cover damages resulting from accidents, improper use, or mishandling of the products. We encourage you to handle and use our products with care to avoid any potential damage.

2. Unauthorized modifications or alterations: Any unauthorized modifications or alterations made to our products will void the warranty. It is important to use and maintain the products in accordance with the provided instructions and guidelines.

3. Normal wear and tear: Our warranty does not cover normal wear and tear that occurs with regular use over time. This includes minor scratches, fading of colors, or signs of natural aging.

4. Non-compliance with care instructions: To ensure the longevity of our products, it is essential to follow the care instructions provided. Failure to do so may result in damages that are not covered by the warranty.

Making a Warranty Claim

If you believe your FionaDIY product is eligible for a warranty claim, please follow these steps:

1. Contact our customer service team: Reach out to our dedicated customer service team by phone or email to initiate the warranty claim process. Provide them with your order details and a detailed description of the issue you are experiencing.

2. Evaluation and resolution: Our customer service team will review your claim and may request additional information or evidence, such as photographs or videos, to assess the situation. Once the claim is evaluated, we will determine the appropriate resolution, which may include repair or replacement of the product.

3. Return process: If it is determined that the product needs to be returned, we will provide you with instructions on how to proceed. Please ensure that the item is securely packaged to prevent any further damage during transit.

4. Resolution fulfillment: Once we receive the returned item and confirm its eligibility for warranty coverage, we will promptly proceed with the agreed-upon resolution. If a replacement is necessary, we will send it to you as quickly as possible.

Our Commitment to Customer Satisfaction

At FionaDIY, we are committed to your satisfaction and stand behind the quality of our products. We strive to provide excellent customer service and resolve any warranty claims efficiently and effectively. Your feedback is valuable to us, and we continuously work to improve our products and services based on your experiences.

If you have any questions or need further assistance regarding our warranty policy, please do not hesitate to contact our customer service team. We are here to support you and ensure that your FionaDIY experience is a positive and fulfilling one.