WARRANTY POLICY

Warranty Policy

Thank you for choosing FionaDIY for your DIY resin patches, DIY brads, DIY pens, and DIY phone cases. We are committed to providing you with high-quality products that inspire your creativity and bring joy to your artistic endeavors. In order to ensure your satisfaction and address any concerns you may have regarding warranty coverage, we have developed the following warranty policy.

Warranty Coverage

FionaDIY offers a warranty period of 3 months from the date of purchase for all our products. During this time, we guarantee that our products will be free from defects in materials and workmanship. If you experience any issues with your purchased items within the warranty period, we will gladly repair or replace them at no additional cost to you.

Exclusions

Please note that our warranty does not cover damages or defects caused by:

  1. Accidental damage or mishandling: Our warranty does not cover damages resulting from accidents, improper use, or mishandling of the products. We encourage you to handle and use our products with care to avoid any potential damage.

  2. Unauthorized modifications or alterations: Any unauthorized modifications or alterations made to our products will void the warranty. It is important to use and maintain the products in accordance with the provided instructions and guidelines.

  3. Normal wear and tear: Our warranty does not cover normal wear and tear that occurs with regular use over time. This includes minor scratches, fading of colors, or signs of natural aging.

  4. Non-compliance with care instructions: To ensure the longevity of our products, it is essential to follow the care instructions provided. Failure to do so may result in damages that are not covered by the warranty.

Making a Warranty Claim

If you believe your FionaDIY product is eligible for a warranty claim, please follow these steps:

  1. Contact our customer service team: Reach out to our dedicated customer service team by phone or email to initiate the warranty claim process. Provide them with your order details and a detailed description of the issue you are experiencing.

  2. Evaluation and resolution: Our customer service team will review your claim and may request additional information or evidence, such as photographs or videos, to assess the situation. Once the claim is evaluated, we will determine the appropriate resolution, which may include repair or replacement of the product.

  3. Return process: If it is determined that the product needs to be returned, we will provide you with instructions on how to proceed. Please ensure that the item is securely packaged to prevent any further damage during transit.

  4. Resolution fulfillment: Once we receive the returned item and confirm its eligibility for warranty coverage, we will promptly proceed with the agreed-upon resolution. If a replacement is necessary, we will send it to you as quickly as possible.

Our Commitment to Customer Satisfaction

At FionaDIY, we are committed to your satisfaction and stand behind the quality of our products. We strive to provide excellent customer service and resolve any warranty claims efficiently and effectively. Your feedback is valuable to us, and we continuously work to improve our products and services based on your experiences.

If you have any questions or need further assistance regarding our warranty policy, please do not hesitate to contact our customer service team. We are here to support you and ensure that your FionaDIY experience is a positive and fulfilling one.